Exchange & Return
We want you to feel confident shopping with MesaThread. If something isn’t quite right, we’re here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must be:
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Unworn, unwashed, and unused
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In their original condition
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Free from stains, odors, damage, or signs of wear
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Returned with all original tags and packaging, where applicable
Items that do not meet these conditions may not be eligible for a refund.
How to Start a Return
Before sending any item back, please contact us at:
Please include:
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Your order number
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The item(s) you would like to return
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The reason for your return
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Photos, if the item arrived damaged, defective, or incorrect
Our customer service team will provide return instructions and the appropriate return address.
Please do not send your return to the address shown on the original package without contacting us first, as the return processing address may be different.
Exchanges
If you need a different size or item, please contact us at service@mesathread.com within 30 days of delivery.
Exchange availability depends on current inventory.
For the fastest service, we may recommend returning the original item for a refund and placing a new order for the preferred size or style.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us at service@mesathread.com as soon as possible.
Please include your order number and clear photos of the item and packaging so we can review the issue and provide a suitable solution.
Non-Returnable Items
The following items may not be eligible for return:
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Items that have been worn, washed, altered, or damaged after delivery
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Items without their original tags, where applicable
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Items showing stains, odors, pet hair, or other signs of use
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Gift cards
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Items marked as final sale, if clearly identified as final sale before purchase
If you are unsure whether an item is eligible for return, please contact us before sending it back.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, MesaThread will issue the refund to your original payment method within 3–5 business days.
After we issue the refund, your bank, credit card company, PayPal, or other payment provider may require additional time to post the funds to your account. Processing times vary by payment provider and are outside of MesaThread’s control.
Depending on your payment provider, it may take approximately 5–15 business days for the refund to appear in your account after it has been issued.
Original Shipping Charges
Original shipping charges, if any, are non-refundable unless the return is due to an incorrect, damaged, or defective item caused by MesaThread.
Refused or Undeliverable Packages
If a package is returned to us because of an incorrect or incomplete shipping address, refusal of delivery, or failure to collect the package, any shipping or handling costs incurred may be deducted from the refund where permitted.
Please double-check your shipping information before completing your order.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us at service@mesathread.com as soon as possible.
We will do our best to help, but once an order has entered processing or has been shipped, we may not be able to change or cancel it.
Contact Us
If you have any questions about a return, exchange, or refund, please contact:
Email: service@mesathread.com
We’re happy to help.